Shipping policy

Shipping Policy

Brand Name: Mumsy Mart
Email: mumsymart@gmail.com
Phone/WhatsApp: +92 333 6934005

At Mumsy Mart, we aim to deliver your orders in a timely, safe, and reliable manner. Please read our shipping policy carefully to understand how we process and deliver orders.

1. Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high order volume, processing may take slightly longer. Customers will be informed via email or phone if there is any significant delay.

2. Shipping Locations

  • We currently ship nationwide within Pakistan.

  • International shipping is not available at this time unless stated otherwise.

3. Delivery Time

  • Estimated delivery time is 3–7 business days, depending on your city and courier service.

  • Delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • Any promotional or free-shipping offers will be clearly mentioned on the website.

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) for most locations in Pakistan.

  • Please ensure that the provided contact number is correct and reachable to avoid delivery issues.

6. Order Tracking

  • Once your order has been shipped, tracking details will be shared via SMS or email (where applicable).

  • Customers can contact us for order status updates using the details provided above.

7. Delivery Issues

  • Mumsy Mart is not responsible for delays caused by incorrect addresses, unavailable recipients, or courier service issues.

  • If a package is returned due to an incorrect address or unsuccessful delivery attempt, re-shipping costs will be borne by the customer.

8. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the package and product.

  • In case of a lost shipment, we will coordinate with the courier company to resolve the issue as quickly as possible.

9. Changes to This Policy

  • Mumsy Mart reserves the right to update or modify this shipping policy at any time without prior notice.

  • Any changes will be posted on this page.

If you have any questions regarding our shipping policy, feel free to contact us:

📧 Email: mumsymart@gmail.com
📞 Phone/WhatsApp: +92 333 6934005

Thank you for shopping with Mumsy Mart ❤️